MANAGED TECHNICAL SERVICES
Reliable operations. Without the headcount. Systems need attention every day — patching, monitoring, backups and fast incident response. SquareX provides ongoing technical operations as a managed service.
Your systems deserve daily attention. Most serious outages are caused by small failures that are not monitored or maintained.
Incidents need structure
A defined escalation path is essential for consistent and fast response.
Maintenance cannot be ad hoc
Patching, backup and recovery need planned processes and evidence.
Operations should improve
Capacity, performance and security need continuous attention as systems grow.
From expertise to working solutions.
Monitoring & Alerting
Round-the-clock monitoring of infrastructure and applications, with alerts reaching the right people.
Incident Response & Support
Structured incident handling with defined escalation paths from first alert to resolution.
Patch & Maintenance
Regular updates, upgrades and maintenance windows planned and communicated.
Backup & Recovery
Documented and tested recovery workflows with evidence that restores work.
Security Operations
Vulnerability management, hardening and access reviews as continuous operational practice.
Performance Management
Capacity planning and tuning to keep systems fast as usage grows.
One partner for operations and engineering.
Managed service should not stop at keeping the lights on. SquareX combines operational support with engineering capability so recurring issues get fixed at the root.
Four stages. One disciplined approach.
Onboard
Map systems, access, risks and operational dependencies before responsibility starts.
Monitor
Continuously watch systems and respond to alerts, incidents and trends.
Maintain
Patch, backup, review and optimise systems through planned maintenance.
Improve
Use incident reviews and operational insight to improve reliability and performance.
The principles behind every engagement.
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Monitoring Dashboard
Real-time visibility of system health, incidents and capacity.
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Incident Response Plan
Escalation paths, on-call rules and communications for incidents.
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Monthly Operations Report
Incidents, changes, trends and service performance summarised each month.
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Backup & Recovery Evidence
Documented restore tests showing that recovery procedures work.
Our Projects
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Sleeknote Shopify App – Popups, Quiz & Forms
SleeknoteA powerful ecommerce conversion tool for Shopify merchants enabling rapid growth of email and SMS lists through no-code popups, gamified spin-to-win widgets, and multi-step quizzes.
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Investment Readiness Assessment Web-Portal (E-Checker Tool) for SMEs
NTU & European Investment BankAn interactive web-based self-assessment platform built for the European Investment Bank and NTU International to evaluate the investment readiness of small and medium enterprises across the EU.
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AeDMS – Aviation Emission Data Management System
African AviationAeDMS (Aviation Emission Data Management System) is a modern digital platform designed to help states, civil aviation authorities, and airline operators effectively monitor, report, and verify (MRV) aviation emissions in compliance with ICAO's CORSIA requirements.
Explore Project